Rain Achieves Perfect NPS Score of +100 in Implementations
Rain’s Implementation Team was awarded an NPS score of +100, reflecting the quality of its teams, processes, expertise, and seamless onboarding experience.
Rain’s Implementation Team was awarded an NPS score of +100, reflecting the quality of its teams, processes, expertise, and the seamless onboarding experience it enables. Rain credits its team for their dedication to delivering exceptional experiences.
Rain’s Stellar Implementation Team
Deep Expertise
With over 500 implementations to date, Rain has partnered and integrated with all major payroll and timekeeping providers. Rain has an in-house Implementation Professional Services Organization (PSO) composed of senior industry experts with experience implementing the largest enterprise HCM platforms.
Project Management
Rain’s PSO handles all aspects of the project—facilitating kickoff, discovery, stakeholder meetings, and managing milestones and deliverables. A company’s employees can start using the Rain App in as little as 45 days.
Smooth Implementation Process
Each project has a dedicated implementation manager throughout the entire process to create a smooth, straightforward, and timely experience.
Hypercare
Implementation does not end with the benefit launch. Rain will continue to monitor and provide support for at least 2 pay cycles following go-live, ensuring that the system is performing as expected and that all integrations are running successfully. From technical implementation, to change management to RAIN support, employers are fully covered.
“Rain has been a fantastic partner through this entire implementation.”
—Danny Jenkins, UTMC
“I can’t suggest any improvements honestly, the entire implementation and program has been awesome.”
—Jessica Watkins, Brickyard Healthcare
What is NPS?
NPS (Net Promoter Score) is a widely-adopted customer experience metric introduced by Fred Reichheld and Bain & Company. It's used by numerous businesses to measure customer satisfaction and loyalty. Scores can range from -100 to +100.
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Rain is a financial technology company, not a bank. Rain deposit accounts are provided by Evolve Bank & Trust, Member FDIC.