Elite Medical Staffing: symplr Partnership Leads EMS to Rain

Elite Medical Staffing initially adopted DailyPay’s Earned Wage Access (EWA) service but encountered significant operational challenges that led to its discontinuation.

Despite this setback, Elite recognized EWA’s crucial role in boosting employee satisfaction and maintaining a competitive edge in the market. Faced with the need for a more reliable solution, Elite conducted a thorough evaluation and, with a strong recommendation from its timekeeping partner symplr, chose Rain. This decision resulted in significant improvements in both employee engagement and shift adoption, demonstrating the value of a well-implemented EWA program.

• 65% active users
• 51% of Rain users cash out at least once per month
• $571,641 total wages withdrawn to date

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Challenge: Upgrading Company EWA Offering

Elite Medical Staffing (EMS), a leading national healthcare staffing organization, introduced EWA as an employee benefit for its hourly wage workforce in 2019, demonstrating its forward-thinking approach to employee benefits. However, the company faced significant complications when its EWA provider, DailyPay, caused widespread confusion and frustration due to its intercept model, leading to administrative challenges and the eventual discontinuation of the service.

Despite this setback, EMS remained committed to offering EWA, as it remained a highly sought-after benefit, especially among its younger employees.

Determined to reinstate an upgraded EWA program, EMS began an extensive evaluation process with specific criteria. Its primary requirement was seamless integration with existing systems: ADPWorkforce Now for payroll and symplr for timekeeping and attendance.

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New EWA Provider Criteria

1. Simple Implementation: A reliable program that requires minimal operational involvement.
2. Improve Employee Wellness: A safe, simple program with excellent support.
3. Gain Competitive Advantage: The program should improve employee shift pickups, retention, and recruitment.

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“For us, even on a weekly cycle for payroll, there are no thoughts about it. It's simple. Rain is an easy, smooth time saver. It keeps us focusing on reports and limits manual work.”
_{- Rachel Gearhart, Controller, Elite Medical Staffing}

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Solution: Rain for Earned Wage Access

After conducting a thorough evaluation of various EWA providers, EMS approached Rain to further explore its solution. Following a demo, EMS was highly interested but sought additional validation through areference check with its timekeeping provider, symplr. Unprompted byRain, symplr provided an unsolicited, highly favorable review, strongly recommending the partnership.

Symplr’s endorsement, combined with Rain’s user-friendly platform, fast implementation process, and existing integration with ADP WorkforceNow, solidified EMS’s decision to choose Rain as its EWA provider.

Elite Medical Staffing Controller Rachel Gearhart shared, “Rain was the quickest to implement because of those partnerships. A lot of other EWA companies were going to take 1-2 months for implementation, which seemed excessive.”

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Rain's Superior EWA Model

1. Rain Provides Best-in-class Support: Rain collaborates closely with employers for a smooth EWA journey for the employer and employees.
2. Implementation Ease: Rain requires minimal operational involvement, avoiding overburdening HR and payroll teams.
3. Existing Integrations: Rain easily integrates with ADP Workforce Now and symplr.
4. Rain's User-Friendly Model: Rain provides users with the simplest, safest experience in the market.

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Rain's is symplr's Preferred EWA Partner

The endorsement carried significant weight due to the established partnership between Rain and symplr. Rain is fully integrated with symplr's workforce management solutions, enabling seamless data exchange between the two systems. This ensures Rain's EWA solution works harmoniously with symplr's timekeeping and scheduling systems, providing a smooth and efficient experience for both employers and employees. This close collaboration between Rain and symplr further solidified Rain as the ideal choice for Elite Medical Staffing.

1. Optimized implementation time (<45 days) and direct implementation support from symplr
2. Maximized employee wage balance updates (up to 3x a day)
3. Optimized service with Rain troubleshooting issues directly with symplr

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Results: Regaining a Competitive Edge and Boosting Employee Satisfaction

The implementation of Rain allowed EMS to regain its competitive edge in the healthcare staffing industry. Key results include:

• 65% active users
• 51% of Rain users cash out at least once per month
• $571,641 total wages withdrawn to date

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Employee Impact

Rain has become an invaluable tool for EMS employees, particularly those facing financial challenges between paychecks. Nurses with varied schedules use Rain to bridge income gaps, accessing funds for essential expenses like gas for long commutes and bills. The platform's user-friendly interface lets employees see how their available balance aligns with their paychecks. Rachel Gearhart notes, "Rain is super user-friendly, so it's great for employees—they don't have to think about it. They press a few buttons and are on their way."

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Employer Impact

For EMS, Rain has streamlined payroll processes and reduced administrative burden. Gearhart explains, "For us, even on a weekly cycle for payroll, there are no thoughts about it. It's simple. Rain is an easy, smooth time saver. It keeps us focusing on reports and limits manual work." Additionally, Rain's direct employee support has relieved EMS of troubleshooting responsibilities. The partnership with Rain has also provided EMS with a valued business relationship. Gearhart shared, "You get the care and personal relationship with your team, and that's something we look for in a partner."

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Conclusion: A Partnership for Future Success

The partnership between Elite Medical Staffing, Rain, and symplr demonstrates how strategic collaborations can drive innovation in employee benefits. By implementing Rain's EWA solution, backed by symplr's trusted endorsement, EMS has strengthened its competitive position while greatly improving employee satisfaction and financial wellness.